Privacy Policy

At CLE Rental Lead Safe LLC (“we,” “our,” or “us”), we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you use our services, including online booking for lead inspections of rental units.

1. Information We Collect

We may collect the following types of information:

Personal Information: Name, phone number, email address, billing address, and payment details when you book an inspection.
Property Information: Rental property address, unit details, and access instructions necessary for inspection.
Technical Information: IP address, browser type, and usage data when you interact with our website.
Communication Records: Emails, messages, or phone call records related to inspection requests or customer support.

2. How We Use Your Information

We use the information collected for:

Scheduling and managing lead inspection appointments.
Providing inspection reports and compliance documentation.
Processing payments and refunds.
Communicating about your bookings, cancellations, or updates.
Complying with local, state, and federal regulations regarding lead safety.
Improving our website, services, and customer experience.

3. Sharing of Information

We do not sell your personal information. We may share your information only in the following cases:

With service providers (such as payment processors or IT support) to perform business functions.
With government agencies or housing authorities if required by law or for compliance with lead safety regulations.
When required by law, legal process, or court order.

4. Data Security

We take reasonable measures to protect your personal information through secure servers, encryption, and restricted access. However, no method of online transmission is 100% secure, and we cannot guarantee absolute security.

5. Data Retention

We retain your information only as long as necessary for:

Completing inspections and issuing reports.
Meeting legal and regulatory requirements.
Resolving disputes and enforcing agreements.

6. Your Rights

Depending on your location, you may have the right to:

Request access to the personal data we hold about you.
Request corrections or updates to your information.
Request deletion of your personal information, subject to regulatory requirements.
Opt-out of non-essential communications (such as marketing emails).

7. Cookies & Website Tracking

Our website may use cookies and similar technologies to improve functionality and analyze usage. You can control cookie settings in your browser.

8. Children’s Privacy

Our services are intended for adults (18+) only. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on our website with a revised effective date.